Acceptance of Terms

The services that Accountable Africa AI provides to you are subject to the following Terms of Use ("TOU"). Accountable Africa AI reserves the right to update and modify the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hypertext link located at the bottom of our Web pages. When we make updates to the TOU, Accountable Africa AI will update the date at the top of this page. By using the website after a new version of the TOU has been posted, you agree to the terms of such new version.

Description of Services

Through its network of Web properties, Accountable Africa AI provides you with access to a variety of resources, including document creation, document generation, document verification, credentials, licenses, company, verifier, and credential authorities (collectively "Services"). The Services, including any updates, enhancements, new features, and/or the addition of any new Web properties, are subject to these TOU.

Refunds Policy

We offer refunds for annual subscription purchases only if the request is made within the designated cooling-off period of fourteen (14) calendar days from the date of the original purchase or renewal. This excludes fees that may have been paid to third parties on the client's behalf.

To be eligible for a refund, you must contact our support team at support@accountableafrica.ai within this period. Refunds will not be issued after the cooling-off period has lapsed.

No prorated or partial refunds are provided for unused portions of the subscription term outside the cooling-off period. This applies regardless of usage activity or account status.

Please note that refunds are issued using the original method of payment and may take 5–10 business days to process.

Refunds will not be issued under the following conditions:

• Once services have been used or documents verified.
• Delays caused by incomplete or incorrect client information.
• Government or regulatory rejections due to client error.

Technical Issues with Online Payment

If a double payment or unauthorized charge occurs due to a system error, we will initiate a full refund within 7 business days upon verification.

How to Request a Refund or Cancellation

To request a refund or cancel a service, please email or call:

Email: support@accountableafrica.ai
Phone: (+267) 363 1043

Please include:

• Your company name.
• Invoice number or transaction reference.
• Service in question.
• Reason for refund or cancellation.

Cancelation Policy

You may cancel your annual subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing cycle.

Cancelling your subscription prevents automatic renewal for the next billing cycle. You will continue to have access to the service until the end of your active subscription term. No refunds will be provided for any remaining time on your subscription after the cooling-off period has expired.

By subscribing to our service, you acknowledge and agree to the terms set forth in this Refund and Cancellation Policy.

Privacy and Protection of Personal Information

See the Privacy Statement disclosures relating to the collection and use of your personal data.

Representations and Warranties

Software is warranted, if at all, only according to the terms of the license agreement. Except as warranted in the license agreement, Accountable Africa AI hereby disclaims all warranties and conditions with regard to the software, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement. For your convenience, Accountable Africa AI may make available as part of the services or in its software products, tools and utilities for use and/or download. Accountable Africa AI does not make any assurances with regard to the accuracy of the results or output that derives from such use of any such tools and utilities. Please respect the intellectual property rights of others when using the tools and utilities made available on the services or in Accountable Africa AI software products.

Accountable Africa AI and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published as part of the services for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind. Accountable Africa AI and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement. In no event shall Accountable Africa AI and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from the services.

The documents and related graphics published on the services could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Accountable Africa AI and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time.

Limitation of Liability

In no event shall Accountable Africa AI and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from the services.

Dispute Resolution and Binding Arbitration

We hope we never have a dispute, but if we do, you and we agree to try for 60 days, upon receipt of a Notice of Dispute, to resolve it informally.

If we can’t, you and we agree that any dispute, controversy, or claim arising out of or relating to this Agreement, including its interpretation, performance, breach, termination, or validity, shall be resolved by arbitration in accordance with the UNCITRAL Model Law on International Commercial Arbitration (as adopted in 1985 and amended in 2006), which the parties hereby incorporate by reference as the procedural framework governing the arbitration.

The seat of arbitration shall be Gaborone, Botswana. The language of the arbitration shall be English. The number of arbitrators shall be one, unless the parties agree otherwise in writing.

To the extent that any provision of the UNCITRAL Model Law conflicts with the Arbitration Act (Cap 06:01) of Botswana, the parties agree that the UNCITRAL Model Law shall prevail, subject to any mandatory provisions of Botswana law that cannot be contractually overridden.

The arbitration shall be administered by the Botswana Institute of Arbitrators (BIArb), or such other institution as the parties may agree in writing, and conducted in accordance with its rules in effect at the time of commencement, provided they do not conflict with the UNCITRAL Model Law.

The award rendered by the arbitrator(s) shall be final and binding, and may be enforced in any court of competent jurisdiction.

The parties acknowledge that Botswana is a signatory to the Convention on the Recognition and Enforcement of Foreign Arbitral Awards (New York, 1958), and agree that any arbitral award rendered pursuant to this Agreement shall be enforceable under the terms of that Convention.

Each party agrees that any award rendered by the arbitral tribunal shall be final and binding, and may be submitted for recognition and enforcement in any jurisdiction that is a party to the New York Convention, including Botswana, subject to the procedural requirements and public policy exceptions recognized under the Convention and applicable national law.

To the extent permitted by law, the parties waive any right to object to enforcement of the award on grounds not enumerated in Article V of the New York Convention.